Terms of Business

Thank you for your interest in our services. Our terms & conditions are explained below. Please note that all orders require you to accept these terms and conditions. 

I. General Clauses

The content of all web pages of Mercantile & Gentry Sdn. Bhd.- hereinafter called M&G - is copyright protected and may not be copied or used, neither in whole nor in parts, on any web site, brochure, letter or other document without the written consent of M&G.

Orders will only be fulfilled and any services provided once payment has been received. Such payment is due within 14 days of receipt of the invoice. If any payment falls overdue then M&G reserves the right to delay or cancel services without recourse. The services provided for clients each require individual preparation. M&G therefore cannot accept any cancellation or amendment once an order has been placed. All time frames given in any communication with you are average values based on the experience of M&G and do not mean a guarantee.

If a case takes longer than the time outlined or proposed by M&G the client shall not be entitled to any cancellation, amendment to the order or payment refund as long as M&G is processing his/her order. M&G may be required, from time to time, to change service providers and agents. If this is the case, the client may, if they wish, terminate the service at this point without penalty. However, the client is not entitled to any refund of services that have already been provided and must complete payment for services until the termination takes effect. M&G reserves the right to provide only partial fulfilment of services when one or more services are declined by the service provider due to the client's lack of status or otherwise. When this is the case M&G will refund payments less expenses but will complete and expect payment for all other services ordered. 

All prices are subject to change without notice. Invoices are calculated upon the current service price at the time of placing the order. Accepted payment options are printed at the bottom of every invoice and may vary from service to service. If a client wishes to arrange for payment by credit or debit card M&G reserves the right to decline acceptance without cause. If payment by credit or debit card is accepted by M&G a credit card billing authorization for recurring charges can be stopped by the client in writing by email to billing@mercantilegentry.com or by fax to +603-26150088.

M&G will confirm receipt of such a notification immediately by email or fax. Such stop shall only have effect if charges from clients’ credit or debit card have not yet been arranged for by M&G. If a credit or debit card payment is charged back by the card holder after a service is provided M&G reserves the right to stop all running services until the payment situation is cleared. The invoice amount will be converted using the relevant currency conversion rates given on www.oanda.com.  

II. Services

M&G reserves the right to cancel any or all services, especially nominee services, if the activities of the client are deemed to be illegal. The client must guarantee that M&G is able to contact the client by telephone or written communication at all times and any changes must be notified to M&G at the earliest opportunity. The client remains totally responsible for all tax reports being filed within the legal periods and that all taxes are paid. 

III. e-Commerce

M&G reserves the right to cancel web-pages without notice which appear to contain illegal, immoral or pornographic material, sites that list any such sites or that direct users to any such sites. The client will also lose any claim or recourse and forfeit any payment made. M&G reserves the right to change these terms and conditions without notice. Website layout design is calculated per each 30 minute period. 

IV Other

M&G makes no warranties (other than those set forth above) to any person or entity with respect to any product or service any derivatives thereof or any implied warranties, including without limitation warranties of merchantability, performance, non-infringement, and fitness for a particular purpose. M&G will not be liable for any delay, error, omission, defect, deficiency, or nonconformity in any service provided. Our service is provided ‘as is’, and the client assumes the entire risk as to its quality and performance.

In no event and not withstanding any document, representation, or otherwise, shall M&G be liable for direct, indirect, special, incidental, contingent, or consequential damages, including damages from loss or corruption of data, interrupted use, lost profits, cost of procuring substitute goods, technology or services, even if M&G has been advised of the possibilities of such damages. Any written or oral information or advice given by M&G, its representatives, affiliates, agents or employees will in no way increase the scope of this warranty, nor may you rely on such oral or written communication.